Refund policy

Sydney Visa Pty Ltd is a provider of immigration law advise to their clients. Sydney Visa operates based on the MARA registration and according to the law requirements of the industry.

Sydney Visa is obliged to carry out the services with due skill and care. Sydney Visa makes sure that any materials it provides as part of this service are fit for the purpose.

If Sydney Visa does not meet any of these obligations, it could have to repeat the service or pay for someone else to carry it out. The client may also be able to claim compensation for expenses incurred as a result, such as loss or damage.

If there is a problem with Sydney Visa services it must provide a refund, replacement, repair or other remedy if it fails to meet its obligations under the CCA requirements.

Sydney Visa does not provide a refund if the client doesn't have proof of purchase (eg. a receipt), has just changed their mind, if they have misused the advice provided to them, or they knew about a fault beforehand.

Under Australian Consumer Law, Sydney Visa is required to provide a remedy if its services are misleading and do not lead to the result the client asked for.

If a customer simply changes their mind, Sydney Visa isn’t legally required to give a refund.

The problem with Sydney Visa service is major if it can't be fixed, would take too long to be fixed, or is too difficult to fix.

In this instance, the client can choose to:

  • Request for a refund
  • Request for a repeat of the service free of charge

The problem with Sydney Visa service is minor if it can be fixed within a reasonable time frame. In this case, client must give Sydney Visa the chance to fix the issue.

 ‘I agree’ - to be ticked for the terms and conditions to take place for your order

This terms and conditions are made in compliance with the Australian Competition and Consumer Commission's (ACCC) 

https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties